Follow us on Instagram
Cart 0

Policies

Welcome to iFoodservice Online, the official website of iFoodService Supply. By using, visiting, communicating with, or purchasing on ifoodserviceonline.com, you agree to be bound by our Terms of Use, Shipping and Return Policies, Privacy Policies, all disclaimers and terms & conditions that appear elsewhere on the iFoodService Online website. iFoodService Online may at any time revise these Terms of Use by updating this posting. By using ifoodserviceonline.com, you agree to be bound by any such revisions.

Availability

Occasionally, we will temporarily run out of stock of an item due to high demand. If this is ever the case for an item you ordered, we will send you an out-of-stock email within 24 business hours.

If you have a time-constraint on your order, please respond to the email and our Order Support Team will work on a solution for you! You can also feel free to contact us at sales@ifoodserviceonline.com to check stock on the items you’re purchasing before your order is placed to ensure availability.

Sales Tax

In general, sales tax is added to orders that are shipping within the state of Texas and Nevada. On occasion, sales tax is added after an order has been placed because of a manufacturer's request.

For example, we may be required to collect taxes:

  • In the event that all or part of your order is shipping from the same state that it is shipping to. 
  • If your state requires that we charge sales tax, or because the factory has representation within your state.

If this is the case on your order, a customer service representative will contact you for an approval on the new total cost before processing your order. In the event that we do not hear from you in a timely manner, we reserve the right to cancel your order. 

Canceling and/or Modify Your Order

Please contact us immediately if you would like to cancel an order! If an order is already processing in our warehouse and being packed to ship, we cannot guarantee that the order can be canceled.

In order to maintain accuracy and efficiency in our order process, we are unable to alter any orders after they have been placed. If you would like to add to or modify your order in any way, please contact us at sales@ifoodserviceonline.com to cancel the order so you can reorder exactly what you need! If we cannot cancel an order because it has already shipped from our warehouse, please see our Returns Policy.

Online Security

Please note to ensure our customers’ safety online, all orders go through security checks before we start processing them. Keep this in mind while ordering, as there may be a slight delay between when you place the order and when we start processing it.

For a small percentage of orders, we may request additional information via email to help ensure the order’s validity.

Change Your Shipping Address

Please contact us immediately if you would like to ship your order to a different address than you indicated at checkout.

Once an order ships, there are fees associated with changing the shipping address that would need to be collected before the change can take effect.

The cost of changing the shipping address will depend on the shipping method and number of shipments. If an order has already left our warehouse before the shipping address change is made, we cannot guarantee that it will arrive at the new location. If a carrier tries to deliver a shipment several times and is unsuccessful, your order will be returned to us and treated as a standard return.

Web Browser Cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How We Use Collected Information

We do not share this information with outside parties except to the extent necessary to provide the service. iFoodService Online Restaurant Supplies collects and uses Users personal information for the following purposes:

  • To process transactions 
  • We may use the information Users provide about themselves when placing an order only to provide service to that order.  
  • To send periodic emails 
  • The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions.

    Email Newsletters
  • If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.
  • If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

Communication 

In order to provide our customers with the most up-to-date information regarding products and orders, our primary form of communication is via email.

All order updates will be sent to the email address used when the order was placed. For this reason, please be sure to use a valid email address when placing your order. If you have questions that need to be directed to our Customer Solutions Team, you are welcome to contact us via email or phone.

Shipping Orders

We ship most orders via FedEx or UPS. If an order exceeds weight and/or size restrictions set by FedEx, your order will be shipped by a freight company.  

Tracking Your Order

iFoodservice Online Restaurant Supplies website features an online tracking tool that enables you to track your order any time you wish. All you need is your order number and the e-mail address you used to purchase your order.

To track your order now, click here. To track truck freight shipments, please contact Customer Service via e-mail sales@ifoodserviceonline.com or call us 817-281-8274.

Exchanges

If you prefer to exchange an item, please contact us toll via e-mail sales@ifoodserviceonline.com or call us prior to returning the merchandise.

Once the returned item is received, we will process your new order and issue a credit for the price difference between the returned item and the replacement item or bill you for the difference (with your approval). 

Liability

Prices and specifications subject to change. Not responsible for Typographical Errors. For your security, please ship all returned merchandise through an insured carrier like UPS or FedEx. iFoodService Supply will not be held responsible for any items being returned that are lost or damaged.

IFoodService Online has the discretion to update this privacy policy at any time. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms by using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.  

Contact us if you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

iFoodService Online Restaurant Supplies
www.ifoodserviceonline.com 
customerservice@ifoodserviceonline.com
8528 Davis Blvd Suite 134-105
N. Richland Hills, Texas, 76182